Shipping Policy

At Gents Footwear, we are committed to providing the best shipping options, regardless of where you live. We deliver to customers worldwide, ensuring a high level of service and responsiveness.

Delivery Timeframes

Our delivery process is divided into two key periods:

  1. Processing Time (24-48  hours):

    • Order confirmation, adjustment, quality inspection, and packaging.

  2. Delivery Time (Approximately 6-10 Business Days):

    • The time required for your order to travel from our international shipping center to your delivery location.
    • Estimated delivery times for major destinations:
      • USA / Canada / Australia: 6-9 business days.
    • Holiday / Peak Season delivery times for major destinations:
      • USA / Canada / Australia: 7-10 business days.

Please note: Shipping times do not include potential delays due to customs and duties. Additionally, there may be longer delivery times during peak seasons such as Christmas, New Year, Black Friday, or Valentine's Day.

Shipping Costs

We offer the following shipping option:

  • Standard Shipping (with tracking): Free

Policy Details

  • Claim Process: In the event of a claim, please contact our customer service team within 7 days of receiving damaged goods or within 14 days for lost items. Provide all necessary documentation, including proof of value and any photographic evidence if applicable.
  • Contact Information: For questions or claims, please email  info@gents-footwear.com.

Acceptance

By purchasing shipping insurance, the customer acknowledges and agrees to the terms outlined in this policy, including its non-refundable nature.


  

Important: You can track your order in real time HERE

Order Modifications and Cancellations

Please be aware that once an order is placed, it cannot be changed or canceled. Packaging and processing begin immediately upon receipt of your order.

Got questions? Feel free to contact our support team — we’re happy to help!

📧 info@gents-footwear.com